Privacy Policy
Adventure Guide NZ Limited - Privacy Policy
Last Updated: 11/12/2023
This Privacy Policy outlines how Adventure Guide NZ Limited ("Adventure Guide," "we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our website, adventureguide.co.nz, and our mobile application, Adventure Guide Navigator (collectively referred to as "Services"). By accessing or using our Services, you agree to the terms outlined in our Terms and Conditions of Use and this Privacy Policy.
1. Information We Collect
We collect the following information to create an account and provide our Services to you: First name, Last name, Country, Email address, Username, Password, and preference of vehicle type for exploring the South Island (motorcycle or 4X4).
Optionally, at your discretion, we can collect the following information, which is typically used for sending Adventure Guide merchandise: Street / Road, Suburb, City / Town, Region / State, and Post / Zip Code.
2. How We Use Your Information
We use your information to:
- Provide and maintain our Services.
- Improve and personalise user experience.
- Communicate with you, including customer support.
3. Information Sharing and Disclosure
At Adventure Guide, we prioritise the protection of your personal information. We want you to feel confident that your data is in safe hands. In alignment with this commitment, we want to elaborate on our stance regarding the sharing and disclosure of your personal information:
We do not sell, trade, or transfer your personal information to third parties.
This means that your personal information is not exchanged for any form of compensation, goods, or services with external entities. We do not engage in transactions that involve the transfer of your personal data to outside parties for their use or benefit
4. Cookies and Similar Technologies
At Adventure Guide, we employ cookies and similar technologies with a singular focus: enhancing your user experience. Here's a more detailed explanation of how we use these technologies and the benefits they bring:
We only use cookies and similar technologies to enhance user experience.
Cookies are small text files placed on your device when you interact with our website or app. These technologies serve several essential purposes, all aimed at providing you with a seamless and personalized experience.
5. Data Security
Adventure Guide is committed to ensuring the security and confidentiality of your user data. We employ robust measures to safeguard this information throughout its lifecycle. Below are key aspects of our secure data handling procedures:
Encryption: We utilise industry-standard encryption protocols to protect your data during transmission and storage. This includes secure socket layer (SSL) technology for data transmitted over the internet and encryption of sensitive information at rest.
Access Control: Access to user data is restricted to authorised personnel who require such access for legitimate business purposes.
Data Minimisation: We adhere to the principle of collecting and retaining only the minimum amount of user data necessary for the intended purpose.
By implementing these secure data handling procedures, Adventure Guide aims to instill confidence in our users regarding the protection of their user information. If you have any questions or concerns about our data handling practices, please contact us using the contact information below.
6. Data Retention and Deletion Policy
As a company who develops and maintains applications, we value your privacy with regard to the retention and deletion of data entrusted to us.
Data Retention: We retain user data only for as long as it is necessary to fulfill the purposes for which it was collected or as required by law. The specific retention periods may vary depending on the type of data and the context of its collection.
Data Deletion: We provide users with the ability to delete their accounts and all associated data. You can request your account be deleted via the use of our contact form listed at the end of this Privacy Policy. Account deletions are typically processed within 24 to 48 hours. Once a user initiates an account deletion, the user account and all associated data will be permanently deleted.
7. Your Choices
At Adventure Guide, your privacy matters with choices regarding the communications you receive from us.
We understand the importance of privacy and want to ensure that your experience aligns with your preferences. If, at any point, you wish to discontinue receiving promotional communications, you can opt-out of receiving promotional communications from us at any time.
8. Children's Privacy
Our Service is designed for individuals aged 16 and above. We do not knowingly collect information from those below the age of 16. Should you become aware that a person under 16 has shared Personal Information with us, kindly reach out to us. In the event that we discover the collection of Personal Information from individuals under 16 without verified parental consent, we will promptly initiate actions to eliminate that data from our servers.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices. Check the "Last Updated" date at the top for the latest version.
Support, Contact Or Inquiries
If you have questions or concerns about this Privacy Policy, please contact us on using the following information:
Adventure Guide NZ Limited
Registered Company Address
480 Selwyn Street
Christchurch 8011
New Zealand
Phone: (+64) 02040366716
Email: [email protected]
For account deletions please use our contact form located here: Adventure Guide Contact Form